Terms of Sale
OUR TERMS OF SALE
1. THESE TERMS
1.1 What these terms cover.
These are the terms and conditions on which we sell and supply our products to you.
1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are.
We are Inspire Me World Limited (we or us). We are registered in England and Wales under company number 09914442 and having our registered offices at 4 Victoria Gardens, Heston, Middlesex, TW5 9DE, United Kingdom.
2.2 How to contact us.
You can contact us by emailing us at firstname.lastname@example.org or by writing to us at Inspire Me World, 4 Victoria Gardens, Heston, Middlesex, TW5 9DE, United Kingdom.
2.3 How we may contact you.
If we have to contact you we will do so by email or by telephone using the details you provided in your order.
2.4 ”Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order.
Our acceptance of your order will take place when we email you acceptance of your order together with your order confirmation and number, at which point a contract has come into existence between you and us.
3.2 Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.3 We sell to countries worldwide.
Our website is for the promotion of our products in the UK and other countries in Europe, Americas, Middle East and Asia. Please visit our shipping page to see to which countries we deliver our products. Unfortunately we do not accept orders from countries outside of these territories
4. OUR PRODUCTS
You can order any of our products which are either subscription boxes or one off products.
Boxes and products are shipped as soon as they are ready, typically 2-3 days after ordering.
Please see Shipping & Delivery and our FAQ page for more information.
5. CHANGES TO YOUR ORDER
Once you have placed your order and we have accepted it, you will not be able to make any changes to your order.
Refunds are not possible once the order has been placed, unless the product is damaged on arrival and evidence of this is obtained.
6. PROVIDING THE PRODUCTS
6.1 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
6.2 If you are not at home when the product is delivered.
If no one is available at your address to take delivery, you should contact your local postal service so that you can rearrange delivery. We are not responsible for any costs incurred or damage to the product as a result of your not being at home when the product is delivered and for delivery having to be rearranged.
Please be aware that any damage to your product which has occurred during the shipping and/or transit thereof, is the liability of the shipping and/or transportation company and we are not responsible and will not be liable to you for any such damage caused.
6.3 If you do not re-arrange delivery.
If you do not collect the product as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will charge you for the further delivery costs and no refund of any kind will be applicable in such circumstances.
We may also charge you any re-delivery costs where you have failed to collect the product from your local post office if it has been delivered thereto and the post office has returned the product to us.
6.4 When you become responsible for the products.
A product will be your responsibility from the time the product is dispatched to the address you gave us.
6.5 When you own the products.
You own the product you have ordered with us once we have received payment in full.
6.6 What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the products to you, for example, your email address, postal address, your name and telephone number, as stated on our website. We may also contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end your subscription with you or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7. YOUR RIGHTS TO END YOUR SUBSCRIPTION WITH US
7.1 You can always end your subscription with us.
Your rights when you end the subscription will depend on whether there is anything wrong with your order and when you decide to end it.
7.2 Ending the subscription because of something we have done wrong.
If you are ending the subscription because of something we have done wrong, it will end immediately and, subject to evaluation by our customer service team, we will refund you in full for any products which have not been provided.
8. HOW TO CANCEL YOUR SUBSCRIPTION WITH US
8.1 Tell us you want to end your subscription.
To end your subscription with us, please log into the account area on our website and click on the ‘edit my subscription’ and then select ‘cancel. Alternatively, you let us know by emailing us at email@example.com or firstname.lastname@example.org depending on which subscription you have subscribed to and we will process your cancellation. Please provide your name, email address and order number.
Please note cancellation of our subscription does not mean that your order itself has been cancelled and should you only end your subscription you have been billed for a box, you will still receive it. You should be aware that cancellation of your subscription does not entitle you to any refund of monies paid for any order which has already been processed prior to your notifying us of the cancellation of your subscription.
9. OUR RIGHTS TO END YOUR SUBSCRIPTION
9.1 We may end your subscription if you breach these terms.
We may end your subscription at any time by writing to you if you are in breach of or breach any of these terms.
10. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems.
If you have any questions or complaints about the product, please contact us.
10.2 Damaged products.
If your product has been damaged during transit then please contact us via the contact page and we will try and help you get to the bottom of it. Please be aware though that any damage to your product which has occurred during the shipping and/or transit thereof, is the liability of the shipping and/or transportation company and we are not responsible and will not be liable to you for any such damage caused.
Credits for any discrepancy or damage must be reported within 2 weeks of receipt otherwise we reserve the right to refuse refund.
10.2 Products didn't arrive
If your product did not arrive within the specified timeframe (please see Shipping & Delivery page for time estimates) whilst allowing + 10 days for any postal network delays (timeframe can be further extended at our discretion based on our knowledge of COVID-19 international postal network updates). You can contact us on email@example.com if you have any concerns during this time and our agents will do their best to assist you.
If product still doesn't arrive within the extended timeframe, then you can make a claim by contacting us on firstname.lastname@example.org and letting us know. If you do not make a claim within 2 months from the date of your order, you will not be able to make a valid claim after this time.
11. PRICE AND PAYMENT
11.1 Where to find the price for the product.
Purchase prices are listed next to each product type. Prices include VAT (within UK and the European Union), but does not include import or export duties or shipping which are costs at your expense and it is your responsibility to ensure that these are paid in a correct and timely manner. The shipping agent will charge you separately for import duties. Prices may be subject to change.
Please note: We do not accept responsibility for items that are lost or damaged during shipping. This is the responsibility of the shipping agent and must be disputed directly with them if this occurs
11.2 When you must pay.
You must pay for the products before we dispatch them.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen. Please be aware though that any damage to your product which has occurred during the shipping and/or transit thereof, is the liability of the shipping and/or transportation company and we are not responsible and will not be liable to you for any such damage caused.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products.
12.3 We are not liable for business losses.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 We are fully committed to respecting your privacy and will not share your details with any third parties other than as set out below.
If you are on our mailing list, we will be in touch when new products becomes available, but if at any time you would prefer not to receive these updates you can always remove yourself from our list by clicking 'unsubscribe' at the bottom of our newsletter.
In addition, when you provide us with personal information to complete an order, verify your credit card, arrange for a delivery or return a product, you implicitly consent to our collecting this personal information and using it for that specific reason it has been provided. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent to send any marketing material to you or will provide you with an opportunity to say that you do not wish to receive any such marketing material.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, including asking us to stop collecting or using your personal information, at anytime, by contacting us at email@example.com
How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, unless you have removed yourself from our mailing list as mentioned above.
13.2 We will only give your personal information to third parties, including third parties outside of the United Kingdom and the European Union, where the law either requires or allows us to do so.
14. OTHER IMPORTANT TERMS
14.1 We may transfer our rights and obligations under our contract with you to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always endeavour to tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end your subscription with us and we will refund you any payments you have made in advance for products not provided.
14.2 You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract
Your subscription and our contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end your subscription and our contract or make any changes to these terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing these terms, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking any of these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.