Question 1

What Payment Methods do you accept?

Accepted Answer

For now - we accept payments via PayPal only. You can still use major credit cards via PayPal!

Question 2

What currency do you accept?

Accepted Answer

We accept US dollars only via Paypal. If you are using a bank card in Paypal that is not in US dollars that totally fine, your bank will just convert the currency at the most recent exchange rate.

Question 3

What is your Store Policy?

Accepted Answer

Due to most of our products being custom packages or rare items in Korea - there are no refunds or exchanges unless the product is faulty.
 
If you have an issue with what you have ordered upon receiving it, please email us at info@inspiremekorea.com with photos of what you received and a description and we will be absolutely happy to help.

Question 4

Where do you ship to?

Accepted Answer

We ship to these countries v(http://emspremium.com/delivery/zonelist.php)ia standard EMS (Express Mail Service from Korea)
 
Live outside of these countries? We will send your package via Premium EMS
to these countries.(http://emspremium.com/delivery/zonelist.php)
 
Tracking is available for both these services.

In some rare cases, your package may be sent from our partner facilities in other countries. In this case we will notify you of the tracking and/or reference number. Once it arrives in your country, you will need to track it with your local courier.

Question 5

How much is shipping?

Accepted Answer

Shipping is $25 flat rate for any order of any size for either Standard or Premium Tracked EMS from Korea depending on where you live. Please check 'Where do we ship to?' for more details!
 
Unfortunately customs fees may be applicable depending on your country and it's rules upon the arrival of your package to your countries borders - these fees are outside of our control and not included in shipping.

Question 6

How is my package prepared?

Accepted Answer

https://youtu.be/y8AjNA6NAqQ

If you are curious about how your package from Korea was prepared, especially custom made boxes, you can watch this video with Diana explaining how we made your box!

Question 7

What happens after you ship my order?

Accepted Answer

You will receive an email with an EMS tracking number shortly after dispatch of your order.
 
If your tracking number starts with ‘EB’, it was sent via Standard Express Mail Service (EMS) you can track it on this website.(https://www.ems.post/en/global-network/tracking)
 
If your tracking number starts with ‘UP’, it was sent via Premium EMS and you can track it on this website.(http://emspremium.com/tracking/)
Please allow up to 72 hours for this tracking number to show any results.
Shipping usually takes 1-2 weeks to arrive to US and Europe but it may take longer due to COVID so please allow up to 1 month for your order to arrive.

There may be shipping exceptions such as national holidays in Korea or in your local country, weather conditions or customs delays. Thank you for your patience!

Question 8

What happens if my package doesn’t arrive?

Accepted Answer

After your package has left Korea, you can track it with your local courier.

If you have a problem with delivery - please check here (https://ems.epost.go.kr/front.EmsInfoInfo01.postal)for local country call centre number - it would be best to call them and find out about your package directly. Unfortunately after we have dispatched a package, there is very little we can do to control where it is other than tracing it with the tracking number you will be provided with and it's best to speak directly with your country's courier centre.
 
If in the rare case that your package is lost, we will do our best to compensate you where we can - please email us at info@inspiremekorea.com if you suspect that is the case.

Question 9

What about packaging and the environment?

Accepted Answer

We are trying to be kinder to the environment - since there is such a convenient culture in Korea where products are ordered online often, many box packaging materials get discarded after unboxing.  We re-use, recycle and up-cycle this packaging as much as possible when making your packages to help not generate more waste. So please do excuse the appearance of your package if it’s looking a little less than perfect!

Question 10

What happens after I receive my box?

Accepted Answer

We just hope you love your box lovingly curated by us (Diana and Alice) from Korea just for you!
 
We’d love to see your unboxing on social media so go ahead and tag us on @inspiremekorea on Instagram!
 
If you feel that we did a good job - you can leave us a tip at your discretion here.(http://paypal.me/InspireMeKoreaKR)
Thank you so much!  
 
감사합니다 ~

Question 11

What is your Shipping Policy?

Accepted Answer

Shipping restrictions - Sometimes there are shipping restrictions on the types of products that can be sent to certain countries. We will notify in the case that your order may have any issues with being shipped.

Lost packages - There may be several reasons why packages may be lost. Firstly, please ensure that your address and contact information is up to date and correct. If these are all correct, please refer to the tracking or reference number. If the tracking or reference number is showing any problems with delivery, please contact your local courier in order to arrange re-delivery or to find out your delivery options. If your package is not collected within designated period by the courier, it may be returned to us. In that case, a re-delivery will incur extra fees depending on the package volume and weight. We will contact you and let you know the costs at that point. If the tracking shows the package has been delivered, yet it has not, this needs to be raised with your local courier and resolved with your local courier. Once a package has left our facility and we have provided receipt and evidence of shipping, the delivery of the package is based on the courier's responsibility.

Question 12

What is your Returns and Exchange Policy?

Accepted Answer

We do not accept returns or exchanges unless a product has arrived faulty. Please ensure that you take a video when unboxing your package to prove that a product has arrived faulty. Failure to provide proof, it will be difficult for our company to reimburse the customer.

Question 13

I have a Wholesale Enquiry

Accepted Answer

Are you looking to source products in Korea for business purposes? We welcome wholesale enquiries - please email us at info@inspiremekorea.com and we'll be in touch.

frequently asked questions

✈️
Unlock the secrets of Seoul:

Subscribe & Get 10% Off!

JOIN for FREE giveaways and exclusive deals!

frequently asked questions

✈️ Unlock the secrets of Seoul:

Subscribe & Get 10% Off!

JOIN for FREE giveaways and exclusive deals!

✈️
Unlock the secrets of Seoul: